Intl visitors benefit from enhanced services in Shanghai

International travelers engage in conversation with staff members at the International Services Shanghai one-stop service station for expats at Shanghai Hongqiao International Airport, Oct 23, 2024. [Photo/english.shanghai.gov.cn]

With a quick scan of a QR code, travelers at Shanghai Hongqiao International Airport can breeze through border clearance without the hassle of paperwork or multiple document checks, said Jessica Gleeson from the United States.

Gleeson, CEO of Shanghai-based BrighterBeauty, joined seven other International Experience Officers in two groups for a two-day immersive tour in Shanghai from Oct 23 to 24.

International travelers use the online system to complete immigration forms at Shanghai's Hongqiao International Airport, with assistance from immigration officer, Oct 23, 2024. [Photo/english.shanghai.gov.cn]

Faster, smoother immigration process

"If you're traveling directly into Hongqiao from abroad, you can now scan a QR code at your departing city, which will pre-fill your immigration card," Gleeson explained. "When you arrive at the airport, all you have to do is (present) your QR code, and then your immigration card is printed out."

Gleeson, who has been visiting China for 25 years, noted that the new system cuts 5-10 minutes from the immigration inspection process, replacing the once-lengthy paper forms and checks. Today, it's as easy as "scanning the QR code, printing my card", and moving through, she said.

At immigration inspection, Gleeson's passport is recognized, and the machine even speaks in her native language. "When I insert my passport, it (instantly adapts and) speaks to me in English." If there's someone from Germany or Russia, they would hear the machine respond in their languages, she said.

Tapan Patel from India praised the "quick processes" and "forward-thinking" technology enabling online forms at the airport.

Gleeson also recommends an international traveler visit the international service center in the arrivals area. It's incredibly helpful for "setting up SIM cards, Alipay, WeChat Pay, getting a Metro card, and even currency exchange," she said.

Patel, who works at GM International and China, called it "a really amazing feature for first-time visitors", offering guidance on transport, finance, and more.

An expat uses the self-service appointment booking kiosk at Huashan Hospital in Shanghai on Oct 23, 2024. [Photo/english.shanghai.gov.cn]

Healthcare beyond expectations

The tour's next stop was Huashan Hospital. Here, Patel marveled at the advanced technology, saying, "The technology in these hospitals here is much better actually than some of the hospitals you've seen back home or even in some of the developed countries."

He also noted the convenience and efficiency of the entire process, from appointment booking to consultation and medication collection.

International visitors explore the Panlong Tiandi urban retreat on a guided tour, Oct 24, 2024. [Photo/english.shanghai.gov.cn]

A serene urban oasis

At their final stop, Panlong Tiandi in the Hongqiao Central Business District, the group enjoyed an urban retreat showcasing traditional Chinese architecture alongside modern amenities.

Alex Butler, a UK native and general manager at Shanghai Spotlight, admired the thoughtful renovation of historic structures and the scenic boat rides along the canals.

Anitha Dinesh from India, a homemaker, appreciated the inclusive design, with something for everyone — children's play areas, cafes, shops, and peaceful walking paths.