Power provider offers trans-province service to better serve clients

As part of its move on "immediate action upon receiving a task from a client", the Beijing-headquartered State Grid, a State-owned enterprise and the world's largest utility crucial to China's energy security and economic lifeline, is exploring a trans-regional method to handle power supply applications across provinces.

Peng Yongjie, a project manager helping build a high-speed railway linking Xiong'an New Area in North China's Hebei province with Shangqiu in Central China's Henan province, is working both in Xiong'an as well as Caoxian county in East China's Shandong province, which borders Hebei.

To apply for electric power use in Caoxian county, Peng submitted an application to the local power supply unit of the State Grid in Xiong'an in early January. On the same day, Wang Ying, a staffer from Caoxian Central Business Unit of State Grid Heze City Electric Power Co, contacted him and completed all the services needed for his power usage arrangement.

Peng said this convenient service is extremely useful in helping them build the Xiong'an-Shangqiu section, which will extend for 552 kilometers with 16 stations allowing trains to run at a designed speed of 350 km per hour — as part of the Beijing-Xiong'an-Shangqiu HSR running for 639 kilometers with 18 railway stations. The Xiong'an New Area, dubbed "a strategy crucial for a millennium to come", was established on April 1, 2017, by the central authorities to help advance the coordinated development of Beijing-Tianjin-Hebei region.

Wang said her work was based on State Grid's implementation plan for "immediate action upon receiving a task from a client", which requires them to confirm the installation application on the same day, organize immediate on-site inspection and design a follow-up power supply plan, as well as offer timely online responses to a client, in a bid to realize trans-province service for major national projects.

She noted that, since early 2023, State Grid Heze City Electric Power Co has been continuously optimizing internal work procedures by focusing on the local clients' demand for "fast connection and good use of electricity".

Meanwhile, the Heze Electric Power Co also promoted a mini-program of "Online State Grid" on WeChat, offering innovative services to provide more convenient and efficient services for customers, she said.

zhuangqiange@chinadaily.com.cn