Top 10 Chinese cities for consumer satisfaction in 2021

Suzhou, Hangzhou and Qingdao were the top three cities in the latest comprehensive score for consumer satisfaction in 100 cities across China, according to a ranking released by the China Consumers Association on March 13.

Data showed the comprehensive score for consumer satisfaction continued to show a steady upward trend for the fourth year, breaking through the 80-point mark for the first time. It stood at 80.59 points last year, picking up 1.27 points from 2020.

The association has carried out consumer satisfaction assessments since 2017. The 100 evaluated cities include municipalities, provincial capital cities and cities with higher total retail sales.

The survey adopted on-the-spot interviews, and a third-party agency conducted the evaluation in the 100 cities from October to December 2021, with a total of 60,424 valid samples collected. Thirty-seven cities scored higher than the average.

Among the three first-level indicators, "consumption supply" logged 81.93 points, the highest; "consumption environment" followed with 80.52 points; "consumption rights protection" scored 80.05 points, the lowest, but with the most improvement from previous years.

Let's look at the 10 cities with the highest scores for consumer satisfaction in 2021.