Online medical services gain in popularity in Tianjin

Online featured services for convenient diagnosis and treatment

Patient management is one of the featured online services provided by the hospital, which boasts a new model of chronic disease management highlighting multi-disciplinary collaborative diagnosis and treatment.

The hospital’s first online and offline integrated inflammatory bowel disease (IBD) management service in China was implemented on May 19, with 55 patients using the service.

In August, the hospital built an online neuromyomyelitis opticus and myasthenia gravis consultation team that served more than 1,200 patients by the end of November.

An online management service for autoimmune hepatitis and weight loss for diabetes will be launched in 2022.

The hospital has also launched 17 in-home services, including 11 basic nursing operations and six specialist care items.

In-home care services were provided 2,500 times throughout the whole year. In doing so, the hospital provided humanized services to bedridden patients and the disabled elderly, and improved the quality of their medical treatment.

In addition, to help people who have difficulties going to the hospital, the hospital's doctors and nurses offer post-hospital rehabilitation management services for 11 diseases via the internet for discharged patients, including personalized and professional consultation, rehabilitation guidance, and online return visits.

By the end of November, 10 departments, including obstetrics, pediatrics, pulmonary oncology surgery, cardiovascular medicine, endocrinology and metabolism, neurosurgery, neurology, general surgery, nephrology, and orthopedics, had provided service 6,400 times.

The cloud imaging service, an digital intelligent film storage service, is another featured service launched by the hospital for both doctors and patients. Patients’ digital image examination results are available online anytime and anywhere, making it easier for doctors to compare current results with previous records.

In addition, the hospital’s outdoor self-service area was put into use during peak hours to control the flow of patients in the outpatient department and enhance epidemic prevention and control.

The online hospital has established a customer service center and an intelligent medical triage platform to provide convenient, intensive, shared and visual information for the public and offer pre-diagnosis triage consultation for patients.

In 2021, the hospital started its information upgrade and connectivity construction project, realizing data collection and shared documents that facilitate real-time use of previous diagnosis and treatment information.

With seven years of efforts to develop intelligent services and management in outpatient service, hospitalization, nursing, and ward rounds, the Tianjin Medical University General Hospital will accomplish smart diagnosis and treatment for doctors, smart medical services for patients, and smart management in 2022 to make it easier for the public to get medical services.

The integration of smart medical services and offline services will also enable the hospital to allocate medical resources rationally, expand channels for return visits, improve outpatient efficiency and patient satisfaction, and provide more affordable ways for patients to get medical treatment.