At the hospital, posters placed in all departments carry the name and photograph of a designated supervisory nurse alongside the instruction,"Please contact me if you have a problem." The posters also carry QR codes and contact phone numbers.
Ding said: "We recognize that people's living standards are improving day by day. We need to guarantee life, while at the same time create the warmth of a family .... All our care is centered on families and patients."
Mao Weihua and Xing Wen contributed to this story.