Guizhou leaves no seniors behind in age of intelligence

Southwest China's Guizhou province recently released a plan to establish improved offline government affairs service windows and optimize its online government affairs services – in order to help senior citizens adapt to intelligent technologies.

Under the plan, government affairs service centers at all levels will be equipped with offline service windows and set up reception desks in their halls to guide seniors and help them handle payments of medical insurance, social insurance, telephone bills and other living expenses.

All the service windows will support payments in cash, bank cards, Alipay and WeChat pay to provide convenience for senior citizens who can't use mobile payments. No service window is allowed to refuse cash.

Moreover, Guizhou has appointed agents in every town, township, village and community that rely on local government affairs service centers, convenience service stations and bank service agencies.

Senior citizens can entrust the agents or enquire about door-to-door services to handle their government affairs.

Guizhou will also reportedly upgrade the province's online government affairs service platform and app, to help senior citizens use them more conveniently. After the revamp, the platform and app will have improved content reading functions, vocal assistance, operations guidance, a large word type size for easy reading and a simplified interface.

In addition, senior citizens can call the government affairs service hotline on 12345 for advice on how to handle their government affairs.